General Terms and Conditions

These terms and conditions apply to all transactions made on any website or platform owned and/or operated by Quantum Risk Solutions Limited (“Quantum Risk Solutions”). Transactions may be initiated by you interacting directly with the website or by instructing us (through email, live chat, telephone, or any other medium) to process a transaction on your behalf. These terms and conditions also apply to all transactions completed offline that involve products or services described online on any Quantum Risk Solutions website.

Key Definitions

‘You’: The individual or entity visiting this website and/or purchasing products or services from us, whether on this website or offline.
‘Us’: Quantum Risk Solutions, including any of its subsidiaries or associated entities whose products or services you purchase.
‘Contract’: A formal contractual relationship in respect of any transaction that only exists between you and us from the point at which we accept your order. This acceptance may be automated, where fulfilment is automated, or it may be manual and occur only when manual fulfilment is initiated.

Terms and Conditions

These Terms and Conditions, together with our Privacy Policy provide you with information about us and apply to any contract between you and us. Please read these Terms and Conditions carefully and make sure you understand them before ordering anything from our website or from us directly. We will also notify you at the point of purchase if there are any additional Terms and Conditions that may apply to any specific contract made between us.

Prices

The prices for the products and services we sell through our website are as set out on our website. These prices do not include packaging, shipping, insurance, or travel costs and are subject to the addition of applicable VAT or other state or national tax in line with any relevant regulations. Prices may be varied from time to time by updating our website. Price changes will not be retrospective.

Cancellations

If you are a consumer, you have a legal right to cancel a contract during the period set out below. This right does not extend to business buyers; therefore, the clauses below do not apply to transactions with organisations:

Your legal right to cancel a contract starts from the date we confirm our acceptance of your order.
During the relevant period, if you change your mind or decide for any other reason that you do not want to receive or keep a product, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract is available from your local Citizens Advice or Trading Standards office.

This cancellation right does not apply in the case of:

Digital contents (software, e-books, audiobooks, PDFs, or other electronic templates, books, or reports) once a download has started;
Any self-study courses or training materials (including online courses, digital modules, and downloadable resources) once access or download has started;
Any products that become mixed inseparably with other items after their delivery; or
Any products that are made to your specifications or are clearly personalised.

Under this right to cancel:

If the first day for delivery of any service falls within 14 days from the day on which the contract was established, you must make the cancellation at least one clear day before the planned first day of delivery; your right of cancellation does not apply on or after the last business day preceding the first day for delivery of that service.
Where you do not specify a date on which you wish to attend a training course or on which consultancy delivery should start, your right to cancel does not apply after 14 days from the date of the contract and you have no right to a refund if you subsequently decide not to proceed with the service.

Learning Terms and Conditions

All of our training courses, including those for which we act as booking agents for third-party training providers, are subject to the additional Terms and Conditions set out below. By booking a training course through us, you confirm that you understand and accept these Terms and Conditions.

Course Enrolment and Payment

Delegates may enrol on a training course via our website or by emailing info@quantumrisksolutions.co.uk. Full payment is required at the time of booking to secure a delegate’s place on a course. We reserve the right to refuse admittance to any course unless:

A valid purchase order has been received by us from a UK local authority, other UK public-sector organisation or a company that has an approved credit account with us; or
The full purchase price has been received by us before the course start date.

Delegates will not be permitted to enter the classroom if payment has not been made as set out above. The cancellation terms below will also apply.

Cancellation and Transfer

Once we have accepted your booking, the below cancellation terms apply:

There will be no cancellation fee providing we receive written notice at least 10 days before the start of the training course that has been booked.
No refunds will be given for cancellations received less than 10 days before the start of the training course that has been booked.
No refunds will be given if you fail to attend a course for which you have made a booking.

If a delegate is unable to attend, a substitute may attend in their place at no additional cost. Alternatively, delegates may make a written request to transfer to an alternative course, subject to availability. Fees may apply depending on the notice given:

No fee, where we receive the transfer request at least 10 days before the start of the booked course.
Where the request is received between 9 and 5 days before the start of the booked course, a 25% transfer fee will apply.
Where the request is received less than 5 days before the start of the booked course, a 50% transfer fee will apply.

We reserve the right to cancel or reschedule courses but will aim to avoid doing so within 10 days of the course start date. In case of cancellation by us, we will provide a full refund.

Liabilities

Our liability for any loss or damage arising from course cancellation is limited to the course fee paid.